Account lockouts can be frustrating, but there are simple steps you can take to avoid being locked out due to incorrect password entries.
Below are some helpful tips to ensure a smoother login experience:
1. Use the "Show Password" Option
When entering your password, use the "Show Password" option (if available). This allows you to visually confirm your password as you type it in, reducing the risk of accidental typos or wrong entries.
2. Update Saved Passwords
If you’ve recently changed your password, make sure to update any saved passwords in your browser or password manager. Outdated passwords can lead to multiple incorrect attempts, causing your account to be locked.
3. Click "Forgotten Password" Before Your Third Attempt
After two incorrect attempts, it's a good idea to click "Forgotten Password". This will allow you to reset your password before the system automatically locks your account for an hour after the third failed attempt.
4. If Locked Out After Business Hours, Wait an Hour
If your account gets locked outside of support hours, wait one hour, then use the "Forgotten Password" option to regain access to your account.
By following these simple steps, you can minimise the chances of being locked out and maintain easy access to your account.